Shipping policy

Shipping Policy

Last updated: 08/10/2026

Digital Products

Positive Ideation currently offers digital products, including downloadable publications, planners, guides and other digital resources.

Digital products are delivered electronically and no physical shipping is required.

After completing your purchase, you will receive access to your digital product using the delivery method described on the relevant product or checkout page.

If you experience a problem accessing or downloading your purchase, please contact us by email at Positiveideation_contact_us@proton.me and we will help resolve the issue.

Physical Products

Where physical products are offered, the applicable delivery options, costs and estimated delivery times will be displayed during checkout before you complete your purchase.

Delivery times are estimates rather than guaranteed delivery dates. Delays may occasionally occur because of circumstances outside our reasonable control, including carrier delays, severe weather, strikes, customs delays or other disruption.

Delivery Address

Customers are responsible for providing an accurate and complete delivery address.

If you realise that you have provided an incorrect address, please contact us as soon as possible by email. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.

Delayed or Missing Deliveries

If a physical order does not arrive within the expected delivery period, please contact us by email so that we can investigate the delivery with the relevant carrier where appropriate.

International Delivery

Where international physical delivery is offered, any applicable delivery charges, taxes, duties or customs requirements will be communicated where reasonably possible.

Customers may be responsible for import duties, taxes or other charges imposed by the destination country.

Contact

For shipping and delivery enquiries, please contact:

Positiveideation_contact_us@proton.me

We prefer to handle customer enquiries by email so that we can keep a clear record of your order and provide you with the appropriate assistance.